Terms and Policies

Please review our policies carefully before booking. These are designed to ensure clarity, fairness, and a professional learning experience.

Terms & Conditions | Cancellation Policy | Privacy Policy | Cookie Policy

Terms & Conditions

1. Services

The Class Above provides corporate Business English training to individuals and organisations.

2. Bookings

All bookings are confirmed upon receipt of full payment or agreement to invoice terms.

3. Payment Terms

  • Individual clients: Payment required in advance

  • Corporate clients: Payment due within 14 days of invoice

  • Late payments may incur a 5% fee

4. Cancellation & Rescheduling

All bookings are subject to the Cancellation Policy available on this website.

5. Lesson Packages

  • Packages must be used within 3 months

  • Packages are non-refundable

  • Missed or cancelled sessions are deducted from the total

6. Intellectual Property

All lesson materials and teaching methods remain the property of The Class Above and may not be reproduced or distributed.

7. Recording

Lessons may not be recorded without prior written permission.

8. Limitation of Liability

The Class Above’s total liability shall be limited to the amount paid for the services provided.

9. Conduct

Clients are expected to behave professionally. Services may be terminated without refund in cases of misconduct.

10. Governing Law

These terms are governed by the laws of the United Kingdom.

Cancellation & Booking Policy

Individual Lessons

  • 48+ hours’ notice → refund or one reschedule

  • Within 48 hours → non-refundable

  • No-shows → session forfeited

Rescheduling

  • One reschedule per session (minimum 48 hours’ notice)

  • Further changes result in loss of the session

Group Sessions

  • 1–8 participants

  • Sessions always run

  • No refunds for non-attendance

Packages

  • Valid for 3 months

  • Non-refundable

  • Missed or cancelled sessions are still counted as used

Additional Terms

  • Lessons start and end on time

  • Clients are responsible for time zone and connection

  • Sessions are not recorded and may not be recorded

Privacy Policy (Summary)

We collect basic information (name, email, company details) to deliver our services.

Your data is:

  • Stored securely

  • Used only for communication, bookings, and billing

  • Never sold or shared with third parties (except payment providers)

You have the right to access, update, or request deletion of your data.

Contact us for any privacy-related requests.

Cookie Policy

What Are Cookies?

Cookies are small files stored on your device to improve website functionality and user experience.

How We Use Cookies

We may use cookies to:

  • Improve website performance

  • Understand user behaviour

  • Support basic analytics

Third-Party Cookies

Some cookies may be placed by third-party services (e.g. analytics tools).

Managing Cookies

You can control or disable cookies through your browser settings.

Consent

By using this website, you consent to the use of cookies.